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It starts by making it easy for anyone involved in the process – whether that’s the advisor, a back-office staffer or someone else – and then starting the application where a client creates their profile. Once the data is ready to be deployed via pre-populated forms, the customer verifies everything. This is critical because information does change. A client might move between the time the profile is created and the time a transaction is made.
The client verification step sets you up for a smooth automated paperwork process with few, if any, (not in good order) NIGO issues.

By the way, even if the client updates their information when the advisor is in the middle of a transaction, Navigator updates the information behind the scenes so the most up-to-date information will be deployed and mapped on the form.

This process helps to create company libraries that will ensure the most accurate, complete, and timely information for every transaction.

Client input is critical. It doesn’t have to be difficult or overly demanding for the client. But it does have to be done right, which is why the Navigator process was designed to ensure that is exactly what will happen. Every time.

We’ve seen it happen too many times. An advisor has a transaction to process, and time is of the essence. They pull together all the required forms (or so they think) and set about completing them with the client – a time-consuming and tedious task that’s a part of the routine process.

Then something goes wrong. . .the dreaded NIGO! The Broker/Dealer back office rejects and returns the paperwork as “Not in Good Order” due to something as simple as a name recorded with the wrong spelling or another important field that has been populated incorrectly.

Unfortunately, no one caught these easily corrected errors until after the paperwork had been submitted. And even if they were identified prior to submission, the advisor still has to redo all the paperwork with the client. That’s not a great confidence builder for the client, and it can even make them question the competency of their advisor.

When advisors have dealt with these types of embarrassing, time-wasting, and costly image-shattering moments enough, they start to view paperwork like a march to the gulag. Don’t let that advisor’s frustration with paperwork negatively impact your business relationship with them. If you ignore the pain that NIGO paperwork causes for the advisor, they will eventually look for a new Broker/Dealer that can help them solve their problem.

Forms Logic has worked hard to ensure advisors won’t experience the pain of NIGOs ever again.

We don’t just automate the process of filling out the forms. We also store the data and can apply it to thousands of different forms. We’ve made it possible to use “smart form-filling,” a process that knows what information to put in each spot and guides you through the process so you can easily understand the step-by-step sequence that gets everything completed and all the correct fields e-signed.
It’s hard enough work for advisors to find and service clients and obtain new business – that’s where the Broker/Dealer can shine. Advisors shouldn’t have to experience panic attacks over which form to use, which e-sign vendor to select, or whether all the data was populated on the correct lines. It can and should all be automated and done electronically.

We are experts. Our Navigator platform has already done your thinking and hard work. We refuse to let another advisor experience frustration over processing their paperwork.

Let us help. You’ll be glad you did.

DocuSign is like Kleenex or Xerox in the e-sign world. It’s such a dominant brand that it sometimes gets confused with the entire industry. (Ever offer someone a Kleenex and then hand them a Puffs? Grandpa Puffs hates when you do that but this is the power of branding.) But DocuSign is far from the only e-sign vendor in the field, and for many companies it’s not the one that makes the most sense for them to be using.

DocuSign is a very robust technology, and you’ll never go wrong using it. But DocuSign also bills you large amounts in advance, regardless of how (or how little) you use it. For companies whose e-sign needs don’t match that type of billing arrangement, it makes sense to look for another option. But how do you choose?

This is where the good news comes in: If you work with us at Forms Logic, you don’t have to choose. We consolidate e-signature services into one platform. We have relationships with all types of vendors and we can tell you exactly which one makes the most sense for you based on your usage.

But it’s more than that.

We also serve as the integration platform, so all you have to do is send the data to us and we take it from there. We send the paperwork to the various e-sign vendors and they handle the rest. It couldn’t be simpler for you.
Not only that, but because we deal with so many vendors in such high volumes, we have tremendous buying power. That allows us to negotiate much more favorable rates on your behalf. Not every vendor is a good fit for every industry.

Some vendors aren’t set up to meet the needs of financial services companies. Some provide unlimited signatures while others don’t.

You could spend a lot of time trying to investigate all of these vendors and measure them against your specific needs. But if you simply work with us, we’ll save you the trouble of the research (because we already know), and we’ll save you money with our buying power.

And of course, we simplify the process. We create all the documents to be signed. We handle distribution and all the other details behind the scenes. Just signing the documents isn’t the hard part, of course. It’s gathering the data, putting it all where it belongs and making sure it works correctly.

When we can make it that simple, it’s an easy choice to go with us. That’s why so many firms do.

One of the worst things we see in the financial services industry is failed technology implementations and deployments. Many Broker-Dealers on a quest to deliver better service to their advisors – while at the same time endeavoring to reduce their processing costs – have been left traumatized by the fintech providers they entrusted with their firm’s modernization.

We’re talking, of course, about the type of back-office support technology that automates and streamlines much of your operation – especially when it pertains to documents and paperwork. This is a crucial issue for Broker-Dealers. Paperwork must be accurate but you can’t afford to have it become a time-sucking administrative nightmare at the cost of valuable production.

So, you can’t help but listen when heavily promoted companies come along and offer digital platforms that are supposed to solve all these problems for you. These companies couldn’t have grown as rapidly as they have without delivering on their promises, you figure. They appear to have the technology. They also appear to have the people with the required expertise. How can their product not solve your problems?

But before long, you learn the unpleasant answer to that question: It can’t solve your problems if they can’t implement it. And far too often, that’s the case. We hear lots of discouraging stories about Broker-Dealers that were promised a quick implementation only to find themselves bogged down in a protracted one that hasn’t gone as advertised. To add insult to injury, they are saddled with paying additional fees for the lengthy implementation. Is it because the technology they purchased is flawed? Is it because the solution provider doesn’t know how to work with your team and help them resolve pain points?

Now you’re left with a significant financial investment in technology that’s delivering no value because your organization isn’t empowered to use it. Or if you were fortunate enough to survive the implementation phase relatively intact, you are now faced with deploying technology to your advisors that has thus far underwhelmed your back office.

The decision to go with the heavily promoted name is understandable. You expect results from established companies. But what you learned from this experience is that you should be leery about writing a big check to a technology solution provider that hasn’t proven their technology works.

And that’s why so many Broker-Dealers are turning to Forms Logic. Rick Burgess, CEO and Founder, and his team complete implementations of the Navigator business processing platform in a matter of weeks. The longest implementation the company has ever had, under very challenging circumstances, was three months – and that customer, like all Forms Logic customers, wasn’t asked to pay a dime until the system was operational.

Yes, you read that correctly. . . you won’t be asked to pay for the implementation or licensing fees until the Navigator platform is operational.

Moreover, Forms Logic sees implementations as a means to an end, not a profit center like other firms, so its fees are very reasonable and affordable.

Forms Logic knows how to support teams through the on-boarding process, and its team works tirelessly to make sure you are getting the full value out of Navigator. The team members know how to configure the Navigator platform to fulfill each client’s business needs. They do considerable work at the front end and they understand how to approach things. Plus, they stay involved as you’re ramping up to make sure you’ve got things rolling as they should.

Better known companies aren’t always the better choice. The best solution is a robust technology that you can actually use, and one that won’t waste months of your time in the implementation phasewith huge cost overruns.

Broker-Dealers don’t need to suffer under this kind of stress only to end up thoroughly disappointed because they placed their trust in the wrong technology solution provider.

That will never happen with Forms Logic. This is what they do.

For the financial firm that wants to simplify its paperwork and shore up its back-office processes but wonders if the current platform providers on the market can deliver what they promise, we at Forms Logic understand. We’ve worked hard to become great at helping financial firms complete and transmit important information quickly while dramatically cutting implementation because we know the industry does not have an excellent track record.

And we’d like to illustrate:

Imagine you decide you want a water softener in your house. So you call the Culligan Man. He always looks so friendly and helpful in the commercials! He’s even got a uniform. This guy will come to your house and improve your water, and you will enjoy the experience because he cares about customer service.

Imagine the Culligan Man shows up, but it’s not the experience you were promised or expected. Before he can install the water softener, he explains that he needs to rip out all of your household plumbing before he can install the water softener. This process will take weeks. Oh, and by the way, you must put it together or pay him extra to do that part.

And the water softener? You’ll need to learn an entirely new way of turning on your faucet if you want any benefits.

Now let us be clear, this is not how Culligan does things. That’s why it’s a successful company. The Culligan Man is the helpful professional he appears to be in the commercials – at least as far as we know. What we’ve described here is a bizarro Culligan Man! But that’s not always the case with companies who presume to provide platforms to financial firms that support their paperwork and back-office functions. They promise many benefits – faster client transitioning and onboarding, data storage, compliance oversight, etc. – and the whole proposition assumes that implementation will be simple and quick.

When this works, it helps financial firms to keep advisors in the fold. Advisors appreciate that they can get new clients onboard more quickly, that they can process transactions more quickly, that their NIGO rates will decline dramatically, and that they can eliminate the obstacles to collecting their commissions and fees.

They stick around when you provide advisors with an easy-to-implement system like this. When you don’t – and they have to keep dealing with paperwork and process problems – they start looking for other places to go.

That’s why Forms Logic stands out from the field of providers who are all making these promises. Forms Logic guides clients through the process of implementing its Navigator platform, keeps costs under control, and smooths the disruption of your existing operations in the meantime.

Everyone can make promises. Every system can theoretically deliver a whole menu of benefits. But only the one you can implement will do it. That’s why your next call should be to Forms Logic.

Importance of Paperwork in Financial Compliance

By tracking and analyzing operations through comprehensive records, potential compliance issues can be identified and addressed swiftly, mitigating future challenges. This includes: